Shipping policy

Shipping Policy

At Select Finds, operated by MAXECOMERCE GROUP LTD, we are committed to delivering your orders efficiently and transparently. This Shipping Policy details our order processing timelines, delivery windows, tracking procedures, and shipping charges.

1. Processing & Order Dispatch

  • Order Processing: All orders are processed, packed, and dispatched within 2 working days (excluding UK bank holidays and weekends) following successful payment authorization.

  • Order Confirmation: Once your purchase is completed, you will receive an automated order confirmation email containing your order details.

2. Order Tracking

  • Tracking Dispatch: You will receive a dispatch confirmation email containing your unique tracking number and courier tracking link within 48 hours of placing your order.

  • Tracking Activation: Please allow up to 24 hours after receiving your tracking number for the courier system to update the initial scan status.

3. Shipping Rates & Delivery Timelines

We aim to keep our delivery process simple and predictable:

Shipping Option Processing Time Estimated Delivery Time Shipping Cost
Standard Delivery Up to 2 working days Up to 15 working days Free / Calculated at Checkout

Please note: Working days are Monday through Friday, excluding official public holidays in the United Kingdom.

4. Delivery Address & Address Changes

It is the buyer's responsibility to ensure that the delivery address provided at checkout is accurate and complete.

  • Address Amendments: If you notice an error in your shipping address, please contact us immediately at selectfinds.london@outlook.com within 12 hours of placing your order. Once an order has been dispatched, we are unable to amend the delivery address.

  • Failed Deliveries: If a package is returned to us due to an incorrect address, uncollected parcel, or refused delivery, the customer may be responsible for the cost of re-shipping the item.

5. Delayed or Lost Parcels

While we work closely with our delivery partners to ensure timely arrivals, delays can occasionally occur due to logistics, extreme weather, or peak seasonal volumes.

  • Delayed Orders: If your order has not arrived within 15 working days from the dispatch date, please check your tracking link for updates or contact our customer support team.

  • Investigations: If your package is deemed lost in transit by the carrier, we will immediately arrange a replacement order or process a full refund to your original payment method.

6. Customs, Taxes, & Import Duties

For orders fulfilled within the United Kingdom, value-added taxes (VAT) are included in the checkout price where applicable. You will not face unexpected import charges or hidden fees upon delivery.

7. Contact Information

For any questions regarding shipping times, tracking updates, or delivery status, please contact our support team:

  • Legal Company Name: MAXECOMERCE GROUP LTD

  • Company Registration Number: 16959223

  • Registered Office Address: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ

  • Email: selectfinds.london@outlook.com

  • Telephone: +44 7892 867633