Refund policy

Return & Refund Policy

At Select Finds, operated by MAXECOMERCE GROUP LTD, customer satisfaction is at the core of our business. We aim to ensure your shopping experience is completely transparent and seamless.

This policy outlines your legal rights regarding cancellations, returns, and refunds under the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

1. 14-Day Right to Cancel (Cooling-Off Period)

Under UK law, you have the statutory right to cancel your order and return your purchase without giving any reason within 14 calendar days from the day after you (or a designated third party) physically receive the goods.

To meet the cancellation deadline, you must inform us of your decision to cancel before the 14-day period has expired.

2. Return Eligibility & Conditions

To be eligible for a return under your standard right to cancel:

  • Items must be unused, unworn, unwashed, and in the exact condition you received them.

  • Items must remain in their original packaging, complete with all tags, seals, and accessories attached.

  • Proof of purchase (such as your order number or order confirmation email) is required.

Exceptions / Non-Returnable Items: In accordance with health, hygiene, and statutory exemptions, the following items cannot be returned unless they are faulty:

  • Underwear, boxer briefs, and swimwear where the hygiene seal or original packaging has been opened or broken.

  • Intimate apparel or personal care items.

  • Customised or personalised products.

3. How to Initiate a Return

Please follow these steps to process a return:

  1. Contact Us: Email our customer support team at selectfinds.london@outlook.com within 14 days of receiving your item. Please state your order number, the item(s) you wish to return, and the reason for the return.

  2. Authorisation: Once your return request is approved, our team will provide you with clear instructions on how and where to send your parcel.

  3. Dispatch the Return: You must dispatch the returned item(s) back to us within 14 days of notifying us of your cancellation.

Please note: Returns sent without prior authorization will not be accepted.

4. Return Postage Costs

  • Voluntary Returns / Change of Mind: You (the customer) are responsible for paying the direct cost of returning the item(s) to us. We recommend using a tracked shipping service or purchasing shipping insurance, as we cannot be held responsible for items damaged or lost in transit back to us.

  • Damaged, Defective, or Incorrect Items: If you receive an item that is damaged, defective, or incorrect, please notify us immediately upon delivery (within 30 days). In these cases, we will cover the return postage costs or provide a prepaid return label.

5. Order Tracking & Delivery Times

  • Order Processing & Tracking: Tracking information is generated and emailed to you within 48 hours following your purchase.

  • Delivery Window: Standard delivery takes up to 15 working days from the date of dispatch.

  • Delayed Parcels: If your parcel has not arrived within 15 working days, please reach out to our team at selectfinds.london@outlook.com so we can investigate the shipment with the courier.

6. Inspection & Refund Process

  • Inspection: Upon receiving your return, our team will inspect the item(s) to verify that they meet our return conditions. We will notify you via email regarding the approval or rejection of your refund.

  • Issuing Refunds: Once approved, your refund will be processed promptly. Refunds are issued directly back to your original payment method used at checkout via Shopify Payments.

  • Refund Timeline: Refunds are issued within 14 days of us receiving the goods back, or receiving valid proof of return postage. Please note that depending on your bank or credit card provider, it may take an additional 5 to 10 working days for the funds to reflect in your account.

  • Standard Delivery Fees: If you cancel your full order within the 14-day cooling-off period, we will refund the full purchase price along with our standard delivery charge (if applicable). Express shipping fees above our standard rate are non-refundable.

7. Exchanges

We only replace items if they are defective, damaged, or incorrectly dispatched. If you wish to exchange an item for a different size or color, the fastest method is to return the original item following the instructions above and place a new order on our website.

8. Contact & Business Details

If you have any questions about our Return and Refund Policy, please get in touch with our team:

  • Legal Company Name: MAXECOMERCE GROUP LTD

  • Company Registration Number: 16959223

  • Registered Office Address: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ

  • Email: selectfinds.london@outlook.com

  • Telephone: +44 7892 867633